Email instructions are delivered to the email address provided at the time of purchase, typically no later than three (3) days prior to your concert. Please check your spam/junk folder, and if they are not there, please contact us so that we may re-send them.
Arranging an alternate pick-up is not necessary. All we require is that you bring a photocopy of the original purchaser’s ID to display at check-in; or that if you bought the tickets for someone else provide them with a photocopy of your ID.
Generally, VIP Meet and Greet package tickets are will-call only (collect when you arrive at the venue to check-in), except in New York State – please check your order confirmation to confirm your delivery method. Exact pick-up details (time/location) specific to your concert will be included in your VIP M&G email itinerary which are typically sent no later than three (3) days prior to your concert.
Generally, VIP packages that do not include a Meet & Greet i.e a Merch/Ticket bundle, have no delivery restrictions i.e can be shipped (by the venue or ticketing company). Please refer to your order confirmation to re-confirm.
Will-call delivery means that your tickets are available to be picked up at the box office in the venue on the night of the concert. Please be sure to bring a photo ID with you when picking up your tickets.
A ticketless VIP upgrade package is an add-on to your previously purchased regular tickets. You must present your original tickets to be able to redeem your ticketless VIP upgrade package, since it does not include a ticket to gain entry to the event. If you do not have a separately purchased ticket to the event, you will not be allowed access to the meet and greet.
Photos taken by a tour staff member on their camera are usually uploaded within 7 days of the concert. They are typically uploaded to a link that you will be able to find by referring to your fan email itinerary.
All other types of photo-taking are redeemed on-site (i.e. selfie, photo taken by tour staff on your phone, or photo taken by photo booth).